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The Ombudsman Motor Knowledge Base saw more than 640,000 article views in 2022, setting a new annual record for the resource.
This represents a 75% increase over reader volume for 2021 (approximately 367,500).
This milestone also brings the number of views since Knowledge Base launched in 2019 to almost 1.3 million.
Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman, said: “The record number of article views seen in 2022 echoes the growing popularity of our Knowledge Base as an authoritative point of reference for consumers. It also reflects our continued focus on ensuring that the portal answers some of the most frequently asked automotive questions vehicle owners have when buying or operating a car, and what steps can be taken should a dispute arise.” Bill added: “With the Knowledge Base set to play a more integral role in our dispute resolution process as a core hub, we will continue to build and refresh our resource based on the latest trends we see from our own data and the industry as a whole. Ultimately, our goal is to provide a comprehensive library of Q&A that best fits the needs of consumers who come to us for help.”
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