MG Motor UK and its network gain Ombudsman accreditation

MG Motor UK and its national retail chain have earned accreditation to three Motor Industry Codes of Practice approved by the Ombudsman Motor Chartered Trading Standards Institute (CTSI).

As a vehicle manufacturer, MG Motor UK is accredited to the Motor Ombudsman New Car Code, joining 40 other brands that comply with the long-standing Code of Practice.

The obligations set out by these Guidelines include, providing motorists with vehicles of the quality expected, using truthful and accurate advertising at all times, presenting warranty documents in clear and simple English, and adopting a prompt and cost-effective procedure for handling customer complaints. .

In addition, the accreditation of MG dealers to the Service and Repair Code means that the vehicle manufacturer’s authorized repair shops have also agreed to comply with the standards contained in this Code. Among other obligations, the business has pledged to use open and transparent pricing, provide appropriate invoices for quoted costs, to complete each job as agreed with the customer, and employ competent and conscientious staff who act in the best interest of the vehicle owner.

Sureyya Cansoy, head of business services & engagement at The Motor Ombudsman, said: “We are delighted to welcome the UK’s fastest growing car brand, and their rapidly expanding dealer network, to The Motor Ombudsman. As a business that clearly demonstrates a customer-centric philosophy, and which strives to provide riders with the best service and product range, MG is a valuable addition to our Codes portfolio, and we look forward to working with them.”

MG Motor UK Commercial Director, Guy Pigounakis, added: “The triple accreditation to the Motor Ombudsman Code of Practice underscores our continued focus on meeting the needs of today’s discerning drivers, underscored by one of the UK’s most popular product ranges. Having direct access to information and advice from leading authorities in the automotive sector will add significant value to our business and customers, and will ensure that our complaints handling procedures are always at the forefront of best practices.”