Honda Continues To Raise The Bar High For After-sales Service Through Its 23rd National Skills Contest

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Manila, Philippines, February 22 – Honda Philippines Automobile, Inc. (HCPI) is ready to admit its skilled and trained service partners until the 23rd National Skills Competition (NSC). NSC is Honda’s place for dealer service partners to showcase their valuable skills in line with global best practices designed to improve service quality. This enables HCPI to achieve superior customer satisfaction in after-sales service while increasing the pride and joy of dealer service partners through benchmarking regional and global after-sales service processes.

Highlighting competence for excellent service quality, the recognition program encourages Honda dealer service partners to develop a challenging spirit that will help them continuously strive to improve their skills against global standards. The final round ends last February 19, 2023and the award ceremony will be held at the upcoming HCPI Dealers Conference. The winner will represent the Philippines in Asia Oceania Skills Contest in May 2023 and will have the opportunity to also participate in World Skill Contest in October 2023.

The National Skills Contest has seven category:
• Quick Fix category – Quality and Speed
• General Repair Category – Correct it the first time
• Cat Repair Category – Honda Paint Repair Standard
• Body Repair Category – Honda Body Repair Standard
• Service Advisor BP Category – Interpersonal skills and citation accuracy
• Service Advisor GR Category – Interpersonal Skills and citation accuracy
• Customer Relationship Category – Customer care/satisfaction

“The National Skills Contest recognizes the valuable skills of dealer service associates and their contribution to the joy and peace of mind of our customers. We hope that team members across the dealer network will uphold their good practices and share their capabilities through this program so that we can also improve customer safety while protecting the quality of our products” said Mr. Masahiko Nakamura, President of Honda Cars Philippines, Inc.

Honda Cars dealers and service centers have highly skilled technicians and dedicated staff using state-of-the-art tools and equipment. As Honda aims to improve and expand its after-sales service, the brand regularly undertakes development programs and other improvement initiatives for its dealer partners to promote superior customer satisfaction across the network. Through programs such as NSC, Periodic Maintenance Services (PMS) at Honda authorized dealers not only guarantee genuine parts, lubricants, accessories, but also quality of service in line with global standards to ensure workmanship and safety.

For more information on Honda‘s periodic maintenance services, as well as a cost guide for various Honda models, please see the After Sales Virtual Showroom www.hondaphil.com or visit one of 37 authorized Honda Cars dealers nationwide.